Information Session
NSW Trustee and Guardian is going through an exciting time of growth. To ensure our customers are provided with responsive, timely and quality customer services we will be providing entry level employment opportunities across our Client Service Officer and Guardianship teams.
Frequently asked questions
Where can I find the current recruitment ads
Current vacancies are always listed on iworkfor.nsw.gov.au
Where are the positions located?
Positions can be located in regional and metro NSW. We currently have offices in Sydney CBD, Parramatta, Bathurst, Broken Hill, Lismore, Gosford, Newcastle, Port Macquarie, Wagga Wagga and Wollongong.
Do the roles require specific qualifications?
For the role of Guardian, we are looking for people who have qualifications in social, health, behavioural sciences or related discipline or relevant experience.
For the role of Client Service Officer, no formal qualifications are required. But qualifications or experience in related fields would be considered favourably.
You should refer to the Role Descriptions for Essential Criteria to consider whether your experience is suitable for the specific position.
Are people with disability encouraged to apply?
Experience in the disability sector would be considered favourably. We support diversity and encourage people with lived experience to apply. Reasonable adjustments will be made to support those who require an adjustment.
Will I be able to work from home?
We support flexible work. Our People & Culture team are currently reviewing the flexible return to office as part of post-COVID planning.
What age bracket are you looking to recruit/will you be recruiting mature age candidates?
We are a government agency bound by the Government Sector Employment Act. Our recruitment practices are non-discriminatory. Please refer to the Role Descriptions for Essential Criteria to consider whether your experience is suitable. We encourage people of varied age and experience to apply for roles.
What support/training/mentorship is offered to employees?
We provide a structured induction program for all new staff. This includes the support of a more experienced staff member, ongoing professional development and supervision from your Principal Client Service Officer or Principal Guardian.
Are there higher level roles coming up?
Current vacancies are always listed on iworkfor.nsw.gov.au
Do you offer work experience?
We are unable to provide work experience placements, however, we do support final year placements for Social Work graduates.
Do referees have to be immediate managers?
Referees should ideally be a current or recent supervisor. Where this is not possible your referee should be someone who can provide details of your recent work performance.
Do Client Service Officers meet with customers directly? If yes, what about employee safety?
Customers do, on occasion, attend our locations. Our customers lead a life, in the community and undertake normal activities such as shopping, going to the bank etc. We take the health and safety of our staff very seriously in the context of being respectful to our customers and supporting them to live a dignified life.
How often and how much do Guardians have to travel?
This can be dependent on where the guardian’s caseload is located as we cover all of NSW this can be a mix or regional and metropolitan locations. It is one of the Public Guardian standards that guardians will visit the represented person at least once every year so travel can be a regular part of the role.
Can I apply for both roles?
Yes, you can apply for both the Guardian and Client Service Officer roles. You will need to submit a separate application for both as the Essential Requirements differ.
What does a work day typically look like?
Please watch the recording of the information session as team members from both the Public Guardian and Estate Management spoke about their work.
What do part-time hours look like?
We support flexibility in the workplace. We have a number of staff who work flexibly including reduced hours or days, compressed hours and job share arrangements. All decisions as to the availability of flexible work practices is dependent upon continuing to meet the needs of our customers, the organisation and the team.
Are there opportunities for career progression?
We provide career paths and progression for staff who display the capability and commitment to our customers. Dependent upon knowledge, experience and skills there are opportunities across divisions.
What is an average caseload/how many customers does one employee manage?
The number of cases supported by individual staff depends upon their experience, role and the complexity of the customer's needs.
Is salary packaging benefits available?
Yes. Visit https://www.tag.nsw.gov.au/careers/why-join-us for a list of benefits available to employees.
How has COVID-19 affected the role and operations?
We have an effective Business Continuity Plan and our staff have continued to provide quality services to our customers during the COVID-19 pandemic. This includes staff having access to resources and technology to support a responsive approach to working flexibly.
How should I prepare for the interviews and tests?
- Do your research
- Understand the focus capabilities and related back to how your experience meets them.
- Share examples of specific situations
- More information is available online at iworkfor.nsw.gov.au/assessments.
Are there TAFE diplomas (instead of degrees) that would make me stand out for the Guardian roles?
We are looking for people who have suitable qualifications in social, health, behavioural sciences or related discipline or relevant experience.
You should refer to the Role Descriptions for Essential Criteria to consider whether your experience is suitable for the specific position.