A simple change of address not being updated led to Mr Hansen’s pension being cancelled. As his financial manager, find out how we helped get it back.
News & stories
Discover the latest news and stories from NSW Trustee & Guardian.
Customer story
Our work
Wills
From Sydney to Paris, discover the in-depth search our genealogy researchers took to track down Marcel’s* family.
Customer advocacy
Customer story
Financial management
NSW Trustee and Guardian has successfully sought redress for a vulnerable customer who was exploited.
Customer story
Guardianship
Financial management
In 2011 Paul’s sister Jane became responsible for Paul's health lifestyle and financial decisions.
Customer story
Wills
Planning ahead is essential to ensuring you are well equipped for life’s unexpected and crucial moments.
Customer story
Wills
When Holly and her partner Chris were ready to make a Will in 2020, they didn’t realise the challenges they were about to face.
Customer story
Financial management
Just one small change to how her money was spent has meant everything to Estate Management customer *Poppy Vueness and her mother, *Karen Vueness.
Customer story
Wills
Getting ready for your big day? Find out about the importance of making a Will when you're preparing for your wedding.
Customer story
Guardianship
Financial management
Supported decision-making is helping another person to make their own choices and ha